Bulletin Type:  PROCEDURE                                                  Number:  ECR2

Date Posted: 10/07/2003

Product Name: eClipseReader

Version: V1.2 and Update 1.204

Category: System Configuration, Third Party DVD Players

Issue:

An error will be presented when starting eClipseReader stating

“eClipseReader caused a divide error in module IVIAUDIO.AX at ...”

Note: Only exists in systems that have various “Sound Blaster Live” (Creative Labs) sound cards and “WinDVD” (InterVideo, Inc.) installed.  This is a documented compatibility problem between some “Sound Blaster Live” cards and the WinDVD product.  The problem is realized when eClipseReader and other MP3 oriented applications call upon certain sound card services making it look as though the error was raised from within the application in question.

Resolution:

Currently the solution is as follows:

1.       Search your computer for the location of the files IVIAUDIO.AX and IVIVIDEO.AX.  This can be done using the following procedures;

·         Either activate the windows START button, press the ESC key and then press the windows PROPERTIES key

·         Or Right Mouse Click on the windows START button

·         Cursor Arrow to the SEARCH entry

·         Press the ENTER key

·         Follow the search instructions for locating a file

·         Locate the two files and make note of their locations

2.       Activate the windows START button

3.       Cursor Arrow to the “RUN” entry

4.       Type in the following string - regsvr32 /u “<path to the offending file>\IVIAUDIO.AX”

5.       Press the OK button

6.       When presented with the successful pop-up press the OK button

7.       Type in the following string - regsvr32 /u “<path to the offending file>\IVIVIDEO.AX”

8.       Press the OK button

9.       When presented with the successful pop-up press the OK button

10.   Close all windows and applications and re-boot your system

Note:  Where <path to offending file> is the fully qualified path name to the two files (IVIAUDIO.AX and IVIVIDEO.AX) (i.e. c:\program files\intervideo\common\bin\ivi...).