Bulletin Type: PROCEDURE Number: ECR1

Date Posted: 08/27/2003

Product Name: eClipseReader

Version: V1.2

Category: Installation

Issue:

When installing eClipseReader on a Win 2000 system that has been upgraded with Microsoft Windows Service Pack four updates, the installation process may hang on

“Updating System Configuration, Please Wait…”

Note: Only exists in systems that have been updated with service pack four prior to installation or re-installation. The problem will be corrected in the next software update.

Resolution:

Currently the work-around procedure is as follows:

When the eClipseReader installation processes has halted at the “Updating System Configuration, Please Wait…” message

1. Press the CONTROL, ALT and DELETE keys simultaneously

2. Press the “T” key (for the “Task Manager” button)

3. Hold the CONTROL key down and, at the same time, repeatedly press the TAB key until you focus on the PROCESSES tab

4. Press the TAB key once

5. Using the UP arrow and DOWN arrow keys move to the entry for the process label that begins with GLJ, followed by one to four characters and ending with .tmp – An indication of the correct entry is that the CPU column will show a very high utilization (e.g. 90 – 99)

6. Press the ALT key and the “E” key simultaneously (for the “End Process” button)

7. Press the “Y” key (for the “Yes” button)

8. Hold the ALT key down and, at the same time, repeatedly press the TAB key until you focus on the “Windows Task Manager”

9. Press the ESC key and finish the eClispReader installation process